Invest in Your Mental Health

Welcome. If you are thinking of starting therapy, you may have questions about it. Below is some information about how our service works and how to book an appointment.


Psychotherapy is a talking therapy used to effectively treat various emotional and psychological issues. It can help you to get things off your chest, increase your awareness about yourself and your relationships, learn new effective coping skills, and make lasting change. While we offer face-to-face (in person) sessions, we also offer teletherapy, which is where sessions take place via online video-call.

This is the process for receiving our therapy sessions and what you’ll need to do at each stage.

Step What will happen
1. Make your counselling enquiry via our Website Please submit an enquiry through our Website. Our Enquiry Form will require you to fill in a few details about yourself, such as where you’re located, some information about what you require help with and your contact details, so we can get in touch with you.
2. Initial Free Consultation We’ll contact you to set up a time for an initial free consultation. During this consult, we’ll match you with one of our experienced psychotherapists, based on your needs and what you’d like to get out of the therapy.
3. Book in an Therapy Session We’ll book in an appointment for you at your convenience, take payment and send you your appointment details.
4. Your Therapy Session You’ll meet with your Psychotherapist via our secure online platform or face-to-face.

This is to give you a sense of our service and how we work, as well as for us to get a sense of you and what you’d like help with. It also gives you a chance to ask any questions and to book an assessment appointment. This call helps us to match you with the best Psychotherapist to meet your needs.

The assessment appointment is the first appointment we schedule for you, between you and your matched Psychotherapist. Usually the assessment can take one session (50 minutes) but often two sessions e.g. for couples.

Although Psychotherapists work in different ways, ultimately, your therapist will be learning from you issues you’re bringing, what you hope to gain from therapy, relevant historical information, your support networks, and, an assessment of risk. You will then both decide whether you will continue work together.

Your journey to a happier you begins. Your therapist will book your weekly appointments with you, and invoice you for each session fee. Each therapist works a little differently, but essentially, your therapist will help you get used to how to talk through issues in the sessions, navigate your thoughts and feelings, and will clarify how sessions work.

You complete our brief contact form via our website, letting us know what you’d like us to help you with.

We contact you to set up a time for your initial free 30-minute consultation call. During this consult we’ll match you with one of our experienced psychotherapists, based on what you’d like to get out of therapy.

We book your first teletherapy appointment for you at your convenience, and take your session fee

Your journey to living a fuller life begins.

Counselling and advice are two different things. Advice is where an expert in something tells you what they think you should do. While our Psychotherapists are well trained and have an expertise, the goal is to use those skills to empower you to find your own answers, sometimes making suggestions or giving relevant information, to help you make informed decisions for yourself.

Although circumstances vary for clients, ideally when you feel better and like you’ve achieved what you wanted to from the therapy. It is best practice for your therapists to periodically review with you how things are going, and to work towards a planned ending.

As well as single sessions, we’ve found that sometimes clients like to do more intensive work with the therapist, so we also offer 90-minute sessions and double sessions, time permitting in the Psychotherapist’s schedule.

Individuals
Online and Face-to-Face sessions range from £95 to £120 per session
From £107 to £132 per session if paying by health insurance or corporate funded therapy

Couples
Online and Face-to-Face sessions are £150 per session
£162 per session if paying by health insurance or corporate funded therapy

All client fees are paid to Therapy Unlimited directly. If you are paying yourself, your first secure payment is made by card when we call to book your appointment for you. Once you get started your therapist will invoice you for each session for your payments to Therapy Unlimited.

However, we can work with client’s covered by different health insurers or funded by their company. With health insurance you will need to check with your provider what and how much you are covered for, as well as who you will be able to receive therapy sessions from. We then invoice your health insurer (and you if you pay a deductible). This will need to be clear before you get started with therapy, for greater ease. How you’d prefer to pay will be clarified with you during your free consultation call.

We like to ensure as far as possible that you receive an exceptional psychotherapy service, and as such, following vetting, we only carefully select Psychotherapists who are:

  • Fully qualified, holding relevant post-graduate qualifications in Psychotherapy
  • Registered and accredited by key registering bodies including BACP, UKCP, HCPC, BPS, COSRT etc
  • Covered by professional indemnity insurance
  • Highly experienced and able to demonstrate a minimum of ten years’ experience of delivering Psychotherapy, and able to demonstrate a minimum of two years delivering psychotherapy online
  • Must confirm that they are attending ongoing clinical supervision as is a mandatory requirement of their registering/accrediting bodies

Yes! Each practitioner registered with us, works on a self-employed basis only, and our role is as an introductory matching service. However, in our commitment to clients, to delivering a quality service, and to fulfil our duty of care, we contact and gather feedback from clients at intervals about the service being received as well as annual checks with practitioners to ensure their key registration and insurance documents are up-to-date, as required by their accrediting bodies.

We hope you’ll be happy with your Psychotherapist, however, should you wish to change the therapist that assessed you, we can match you with a new therapist for an assessment appointment at no extra charge. If you have already continued work after the assessment appointment with the therapist and want to change, we can match another Therapist to you, however, the process would begin as described above.

We hold all client data confidentially and securely. Please click here to see our privacy policy.

For more info about therapy click here

Ask us a Question

Feel free to ask us any questions by calling us on 0203 488 5396, or, send your question via our contact form below.